The Skin Test, which has been created by our founder, Madina Arzueva, combines her 15 years of experience and the latest scientific findings. It has already proven itself with many customers. Your answers to 20 precise questions give us significant insights into your skin needs; we also ask you to attach photos of your skin to help us best define your skin problems. However, if you feel the need for an in-depth professional dialogue, you can opt for an Online Individual Consultation with our expert cosmetologist.

The Skin Test is 20 precise questions and it usually takes no more than 3-5 minutes to fill in. You will also need to upload photos of your skin (2-3 selfies with good lighting will do) – which takes no time at all!

The Skin Test, which has been created by our expert cosmetologist, combines her 15 years of experience and the latest scientific findings. It has already proven itself with many customers. Your answers to 20 precise questions give us significant insights into your skin needs; we also ask you to attach photos of your skin to help us best define your skin problems. As a result, you will receive a customized home skin care routine tailored to your specific needs and your personalized skincare set which you can easily purchase in one click.
The Online Individual Consultation gives you an opportunity for more in-depth professional dialogue with our expert cosmetologist, where you can address your specific concerns. During the consultation we can also review the products you currently use and integrate the ones that effectively meet your needs into your personalized plan, which you also receive as a result of the consultation. The consultation is set for a specific time slot (1 hour duration) and costs 29 Euros, while the test is free. In both cases, upon the skin care set purchase, we will provide a step-by-step plan for applying the products, which is updated every 10-12 days or as needed based on your skin response, as well as ongoing support and assistance throughout the entire treatment period, addressing any concerns or questions you may have.

The content and the quality of your consultation is the same, it’s about the location and face-to-face interaction. In both cases, our expert cosmetologist will conduct a thorough analysis of your skin and recommend personalized skincare products. You will receive a step-by-step plan for applying the products, and have the option to purchase them (on-site or online). In both cases, upon the skincare set purchase, we will provide ongoing support and assistance throughout the entire treatment period, addressing any concerns or questions you may have. In both cases you receive tailored skincare recommendations and guidance from an expert, allowing you to effectively address your skin concerns and maintain a consistent skincare routine. In both cases we can review the products you currently use and integrate the ones that effectively meet your needs into your personalized plan.

Certainly! Our online consultations are conducted as a chat in WhatsApp or Instagram Direct, and language barriers can be overcome using efficient online translation services like Google Translate.

Absolutely! Once we have the results of your Skin Test and the photos you provide, our skin expert will carefully analyze your skin and offer personalized skincare recommendations. As a result, you will receive a customized home skin care routine tailored to your specific needs and your personalized skincare set which you can easily purchase in one click. Upon the skin care set purchase, we will provide you with a detailed plan on how to apply the recommended products. However, if you feel the need for more in-depth professional guidance and have any remaining questions about the skin test results, or if you would like us to review your current products to evaluate whether some can be included in your skin care plan — you can book an Online Individual Consultation with our expert cosmetologist. This consultation will allow you to have a more personalized and thorough discussion about your specific skin concerns.

In most cases, 2-3 products are not enough to solve the skin problem. Every skin care plan includes several stages, such as the right cleansing, active ingredients in the skin care routine (such as acids, retinol or other depending on the problem), skin repair and hydration. So, in most cases 1-3 products will not bring the desired result, however, your case may be unique. You might want to discuss this during an Online Individual Consultation with our expert cosmetologist.

Theoretically, you can purchase individual products from your recommended skin care set – for example, if you ran out of your favorite cleanser of SPF. But if you start your skin treatment plan - one product will never solve any skin problem. In most cases, 2-3 will not be enough either. Every skin care plan includes several stages, such as the right cleansing, active ingredients in the skin care routine (acids, retinol or other depending on the problem), skin repair and hydration. So, in most cases 1-3 products will not bring the desired result, however, your case may be unique. You might want to discuss this during an Online Individual Consultation with our expert cosmetologist.

When dealing with specific skin issues, your skin will sometimes rebel against the ingredients it needs to heal. If you've just started using your skin set, please continue to give it a bit more time. As with any skincare, your skin typically requires an adjustment period to get used to the new ingredients. You should expect to begin seeing results after a complete skin cycle (28 days), though this time may be shorter or longer depending on your skin. If you believe your skin has an unusual reaction, please discontinue use and contact us immediately.  We provide ongoing support and assistance throughout the entire treatment period, addressing any concerns or questions you may have, and adjusting your skin care plan based on your skin response.

It is highly unlikely that all the products in the set do not suit your skin. Most likely, your skin reacts to one of the ingredients in one of the products. If such a situation arises, we have a dedicated protocol in place. We immediately halt your skin routine for a period of 5-6 days to allow your skin to recover. Following this, we gradually reintroduce the products one by one with appropriate intervals, closely monitoring any potential reactions. To assist in treating any adverse reactions, we also provide complimentary samples of calming and regenerating serums, which are shipped to you promptly.
Important to note that we aways ask about your known allergies (in the Skin Test and during the Consultation), so your skin care set will have no products you are knowingly allergic to. Remember: we stay in touch with you throughout the whole process. 

During the Skin Test and Consultation, we gather information about your known allergies to ensure that your customized skin care routine excludes any products you are knowingly allergic to. However, in rare instances, it is possible that a product may contain an ingredient to which you have an unknown allergy.
If such a situation arises, we have a dedicated protocol in place. We immediately halt your skin routine for a period of 5-6 days to allow your skin to recover. Following this, we gradually reintroduce the products one by one with appropriate intervals, closely monitoring any potential allergic reactions. To assist in treating any adverse reactions, we also provide complimentary samples of calming and regenerating serums, which are shipped to you promptly. Remember: we stay in touch with you throughout the whole process. 

If you're using your skin care test and notice an increase in acne, please don't sound the alarm just yet. When using new products for the first time, many clients experience skin purging. The powerful active ingredients help to accelerate skin cell turnover – the process in which the skin starts shedding dead skin cells faster than expected. New, fresh skin cells make their way to the surface, pushing out any existing buildup and excess sebum. Purging looks different from person to person and can be a combination of whiteheads, blackheads, cysts, papules, and pustules. It typically takes a complete skin cycle (about 28 days) for your skin to adjust and reflect clearer, glowing skin fully; however, in some rare cases it can take up to 3 months. Please give your skin some time and continue using your routine consistently for the best results. If you have any concerns, please contact us immediately. We provide ongoing support and assistance throughout the entire treatment period, addressing any concerns or questions you may have, and adjusting your skin care plan based on your skin response.

That depends on the products. While some skincare products can be used on both the face and body, others are specifically designed for one or the other. Always check the label and use products as directed.

Yes, we ship worldwide.

Shipping times will vary based on your location. You can expect your skincare products to arrive in 1-3 business days if you're in Europe and in 5-8 business days to most locations outside Europe.